Refund Policy

Refund Eligibility
Refunds may be granted under the following conditions:

• Products must be unused, unopened, and in their original condition as received.

• Refund requests must be made within 7 days of the delivery date, as indicated by the shipping carrier's tracking information.

• The product must still meet the strict shipping and storage conditions as specified in the order guidelines and should not show signs of improper handling.

Non-Refundable Items
The following items or circumstances are not eligible for refunds:

• Opened or used IQ-XOM Complexes.

• Perishable or compromised products due to improper storage by the customer.

• Products delivered in compliance with the order form but no longer needed by the purchaser.

• Clearance, promotional, or discounted items.

Return and Refund Process
To request a refund for IQ-XOM Complexes, please follow these steps:

1. Initiate Your Request

   • Contact our customer support team at [Insert Email Address] or [Insert Phone Number]. Provide your order number, detailed information about your request, and a description of the issue.

2. Return Authorization

   • If your refund request meets the eligibility criteria, our team will issue a Return Authorization (RA) number and provide instructions for returning the product.

3. Return Shipping

   • The customer is responsible for the cost of return shipping unless the refund is due to an error on our part or a defective product. All returns must be shipped with proper care using temperature-regulated packaging if necessary.

   • We strongly recommend using a trackable shipping service with insurance to ensure the safe return of the product.

4. Inspection and Refund Issuance

   • Upon receipt of the returned item, we will inspect the product to ensure it meets refund eligibility requirements. If approved, a refund will be processed within 7 business days, and the funds will be returned using the original payment method.

Restocking Fee
A restocking fee of [15% Percentage] may apply to all eligible returns. This fee will be communicated at the time the Return Authorization is issued.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect:

• Notify customer support within 48 hours of receipt. Include photos of the product, packaging, and a description of the issue.

• For approved claims, we will provide a prepaid return shipping label and arrange a replacement or refund.

Incorrect Information and Delivery Errors

• Refunds will not be issued for products shipped to an incorrect address provided by the customer.

• Customers are urged to verify all shipping and contact details before completing their purchase.

Contact Us
For refund inquiries or assistance, please contact Clinical Proof MD’s customer support team through one of the following methods:

• Email: [Insert Email Address]

• Phone: [Insert Phone Number]

We appreciate your understanding as we work to maintain the highest standards for the safe and effective delivery of IQ-XOM Complexes. Thank you for choosing Clinical Proof MD!